PRIVACY POLICY

WHO DOES OUR PRIVACY POLICY APPLY TO?

It applies to anyone who makes a transaction on kalminross.in. If you have any specific questions or queries, feel free to reach out to us on our email or our customer support #.

Support Email - askus.liveindividual@gmail.com

Support Phone and WhatsApp # - +919997571848

HOW/WHEN DO WE PROCESS YOUR PERSONAL DATA?

  •  Any time you reach out to us on our social media pages - Facebook, Instagram, Facebook Messenger, etc.
  • We may potentially use your personal data to improve the quality of our website and show you customized offers tailored to you.

Your personal data is required in order for Live Individual to process a purchase and for you to be able to shop with us or any of our subsidiaries. This is also very important because obviously we want to make sure that we deliver the product(s) that you have purchased. 

Not providing this data means you cannot shop at Live Individual.

Your personal data is processed any time you make any kind of contact with us. This includes, but is not limited to communicating with our support team, filling out contact forms on our website, chatting with one of our representatives, captcha verification, commenting, liking or sharing any of our content from our Facebook page(s), sharing Instagram posts.

WHAT DO WE MEAN SPECIFICALLY, WHEN WE SAY "PERSONAL DATA?"

  • Name 
  • Phone number
  • Email address
  • Physical address
  • IP address (only used for captcha verification)
  • Information from your social media account(s) if/when you reach out to our social media account(s). 
  • Any other additional information you voluntarily provide us

We will never keep your data for longer than necessary. In fact, we regularly erase all our customers' data.

If you chat with us through our live chat support, your data will be erased as soon as the chat window is closed.

If you communicate with us via our contact form, our by contacting our support email, we will erase your data 6 months after our last communication.

Now, if you comment, share or like any of our content on our social media pages, your information will remain until you remove the comments, shares or likes yourself.

We monitor our social media content daily, so if there's anything obscene or offensive in relation to our customers, we will remove that immediately. Examples are abusive comments, false statements, personal attacks on individuals.

We use your personal data to analyze our website metrics and provide you with a more enjoyable experience by showing you promotions, and products that you might be interested in (based on the data you've provided). It is also used to optimize our website's functionality so that we can minimize loading times for every page.

We have data encryption on every single page of our website. What this means in simple terms is that we have taken measures to ensure that when you do visit our website, although we can see your IP, we cannot track you or who you are.

This data is provided to us through your device and our partners at Google, Facebook and Instagram.

If you have visited other websites for shopping, most of the data you provide us, Google already has on you. What we receive is your encrypted IP address (so we're unable to track you), your geographical location (generally speaking, we have no specifics on your actual location), your device information, and analytics on how many times you've visited our website, which pages you've been to, and which links you've clicked.

Once you've made a purchase at Live Individual, we will use your data to complete the transaction. This includes:

  • Receiving your order and assigning an order # to it
  • Receiving secure payment
  • Sending a confirmation email with all pertinent information in regards to your order
  • Delivery of your order 

Your data and processing of it is necessary to complete all these steps. If you don't provide your personal data or don't want us to process it, you cannot make a purchase at Live Individual.

Occasionally, we will also use your personal data for surveys. The sole intention of this is to listen to our customers' needs and provide them with a better experience with Live Individual

The following data is used when a customer fills out a survey that we have sent them:

  • Customer's name
  • Customer's email address
  • Customer's purchase history
  • Any promotions that the customer has previously utilized
  • Additional information that's provided in the survey
We will use this data for statistical analysis, and evaluating our own services and products and how we can improve them and serve our customers better.
You, as the customer have the right to revoke your consent to have your data processed. If you would like to do this, please reach out to our support team - askus.liveindividual@gmail.com and we will remove all your data from our database.
This means that you cannot shop with us, but also it will stop any newsletters, promotions, or any marketing that we have tailored to you as our valued customer.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.